We're Here to Help
Have questions about our weight loss programs? Need support with your treatment? Our dedicated team is ready to assist you.
Contact Information
Phone Support
Launching soon
In the meantime, please reach us by email or live chat.
Live Chat
Available during business hours
Support Hours
Email & chat replies:
Mon-Fri: 8am - 8pm EST
Sat-Sun: 10am - 6pm EST
Medical Emergency?If you're experiencing a medical emergency, please call 911 or visit your nearest emergency room immediately.
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours
Frequently Asked Questions
Am I eligible for GLP-1 treatment?
Most adults with a BMI of 27 or higher with weight-related health conditions, or a BMI of 30 or higher, may be eligible for GLP-1 treatment. Our providers will review your medical history during your consultation to determine if treatment is right for you.
Do you accept insurance?
We currently operate on a self-pay model with transparent monthly membership pricing. While we don't directly bill insurance, we can provide you with receipts and documentation to submit to your insurance provider for potential reimbursement.
How does medication shipping work?
Once your provider prescribes medication, it will be shipped directly to your door from our partner pharmacy in temperature-controlled packaging. Most orders arrive within 3-5 business days with tracking provided.
How do I schedule an appointment?
You can schedule appointments through your patient portal after completing onboarding. We offer flexible scheduling with same-day and next-day appointments available. Video visits typically last 15-30 minutes.